Contact was made regarding the renewal of a contract package concerning my two mobile lines, which are connected to a landline (Magenta) that is also registered in my name. However, the renewal, according to COSMOTE, requires the transfer of the mobile lines to unwanted packages (Unlimited, Platinum...), with unspecified charges and duration, until the final transition to the desired Gigamax Unlimited package. Despite my persistence (for more than one hour), the cost of the renewal was never clearly specified, nor was the time required for this process clearly defined, which unilaterally includes intermediate enrollment in unwanted packages until the activation of the final package. This handling by COSMOTE is contrary to the relevant legislation and applicable regulations, specifically: Law 2251/1994 on Consumer Protection (regarding unfair terms and lack of transparency in transactions), the General Authorizations Regulation of the Hellenic Telecommunications and Post Commission concerning the company’s obligations regarding the content of the contract and the right of termination or modification, as well as Law 4967/2022 concerning the protection of contracts for the provision of digital services. The provider, as it is obliged to do, did not provide the financial terms in writing nor the duration of the transition from one contract to the next. As a result, all possible charges (fixed fees, mobile service charges, overage charges) are not clearly specified, although they are required to be stated clearly and without “hidden” costs. This treatment by COSMOTE, particularly toward a consistent customer such as myself, as demonstrably evidenced, is abusive and contrary to the law.
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