Online Buyers Beware. Cos returns are very slow, sometimes they take up to a month before I am refunded. Their website advises to get in touch after 14 days to follow up on your return if you haven't received it. I have started to do this more frequently. I email them, include the order number, the item returned and attach the postal receipt including the tracking number. Today when I followed up on a return, I received a message saying, I must open a dispute case with my bank and get my refund that way? I find this utterly bizarre. I am following their customer service policy as on their website.. I am attaching the tracking receipt.
When I emailed again to clarify, thinking this must be a mistake, I received an AI generated response reiterating the same thing. Absolutely shocking way of doing online business.
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