Review for Costa ToscanaThis was not our first cruise, and precisely for that reason the difference is obvious. It has been, without exaggeration, the worst cruise and hotel experience we have had.The crew was consistently unfriendly, poorly trained, and unwilling to offer clear guidance. Basic questions turned into unnecessary complications. There is a constant lack of direction and no sense that anyone is truly there to help.Even something as simple as having a coffee becomes difficult. Bars are frequently closed or not operating when you would expect them to be. Water is not freely available unless you pay. Even with the drinks package, you are limited to one 0.5L bottle per day. That feels unreasonable. Drinks are served in plastic cups, soft drinks poured from plastic bottles, cocktails handled with minimal care. The overall impression is cheap.The app is misleading. Some restaurants are marked as “included,” yet when you arrive you are told you need a Gold card or another premium status to access them. In the app it only mentions discounts for those cards, not restricted entry. The communication is confusing and frustrating.The pool areas are overcrowded and chaotic. There is no proper adult-only separation. Jacuzzis are packed with 8 to 10 people at once, with no supervision. Relaxation is nearly impossible.Food lacks variety and feels repetitive. The buffet space is too small for the number of passengers. On one occasion, cheese was placed on my plate with visible leftover salad stuck to it. That reflects the level of attention given to food handling.Cabin cleanliness is equally disappointing. Housekeeping essentially makes the bed, replaces the toilet paper, and leaves. The bed linen was torn. The balcony had not been cleaned for a week to the point where it was barely usable. Dust and dirt accumulated without any visible attempt to maintain it.Overall cleanliness in common areas also does not match the image of a modern ship.The onboard payment system adds another layer of frustration. Only credit cards are accepted to secure onboard spending. No practical alternatives. On other cruise lines, including MSC Cruises, there are multiple payment options and staff are able to offer solutions. Here, there is rigidity and indifference.The entire setup feels designed to push extra spending while delivering a minimal standard experience.For us, this was the first and last time sailing with Costa. The ship may look modern in photos, but the service, cleanliness, and organization fall far below acceptable standards.
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