Don't book with Costa. On arriving in our cabin there was an awful smell coming from the bathroom, it was so bad it stunk like a cesspit. We did complain to Customer relations and they sent somebody up to give it a clean but this didn't help, so we had to complain again and they sent a plumber up who agreed that the smell was awful and there must be a blocked pipe somewhere and they would try and unblock it. They did manage to unblock it but it should never have happened in the first place as this should have been noticed sooner and it wasn't good for our first impressions of Costa Cruises.We couldn't believe that there is a charge for water in the main dining room! I have been on 25 other cruises with other cruise lines and Costa are the only one to charge for water in the main dining room and is also only available in the buffet, alother ships have (free) water available all over the ship. On the second day we had no hot water in our cabin and had to have a wash in cold water, not good. There were nowhere near enough crew on the ship with the amount of people onboard; I believe it should be 1:1 or at least 1:2, it certainly wasn't anywhere near that! The buffet is a total shambles; too many queues and not enough staff to deal with the queues. All the other ships have gone back to self service since the pandemic and we feel that Costa should have too as this would ensure that there are no queues as people could just get what they wanted and move on.The pool bar is also a total shambles with two crew members trying to serve alcoholic drinks, coffee and ice cream, thus causing long queues there too. I feel that this puts people off buying a drink as nobody wants to queue all the time for half an hour for a drink. The couple of times that I actually queued I was being given a short measure and had to tell them both times to fill the glass up to the top. Again not good for customer satisfaction. The shower gel ran out on day 2 and wasn't replenished until we had to yet again ask.The plug socket on the wall at the dressing table in our cabin kept coming away from the wall every time we pulled a plug out which is dangerous.Coffee/hot water machines are being shut down in the buffet at lunchtime even though lunch is still being served. Again, not good for customer satisfaction.The passengers were too casually dressed for eating in the dining room. Whilst I understand that not everybody likes to dress up, I feel that if they are eating in the main dining room they should at least be told that they can't go in wearing scruffy clothes as it doesn't give a good impression.
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