I definitely cannot recommend Costa Rica Dream Vacations. My dealings with this company reflects that it is less than forthright and transparent with its business practices. The customer suffers as a result. For example, when our return flight to the US was changed, I contacted Costa Rica Dream Vacations and eventually talked with the owner of the company. All I needed was to change a hotel for one night and the transfer to the airport. Before calling the company, I checked out the changes necessary and confirmed they could be made easily. But when calling the company, I got absolutely no help and the reasons given were not legitimate. I was told that these simple minor changes were a cancellation of the trip, which is ridiculous (there was no impact on 12 nights in resorts), and that this was all explained in the trip materials I had received, which was not true (the trip materials simply did not state what was claimed on the phone). I was then subjected to a long condescending lecture on how the owner has “policies” and “business practices.” Of course, none of this had been disclosed. When I tried to explain the situation and how simple the change was, I was interrupted and the lecture continued. A conversation where the company owner interupts and does 95% of the talking to explain why a simple issue cannot be resolved says a lot about the company. This is not one of those situations where the details are buried in the fine print. Instead, it is a complete unwillingness to help a customer with a simple change. And what makes it worse is that the business practices and policies are unnecessary, unfair, and unreasonable to the customer. No one wins. From that point on I handled the rest of my Costa Rica trip myself. None of the businesses I dealt with treated me like Costa Rica Dream Vacations. They were open and honest with clear explanations and none had the unreasonable and unfair internal business practices like Costa Rica Dream Vacation. Our Costa Rica vacation was great. Next time I visit Costa Rica I certainly will not use Costa Rica Dream Vacations. The response by Costa Rica Dream Vacations is filled with inaccuracies and mischaracterizations and the assertion that I threatened legal action is a flat out lie.This is most certainly not a company for a visitor to Costa Rica who wants honesty and fairness.
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U.S. Tour Operator selling exclusively Costa Rica vacation packages since 1999. Offices in Atlanta, GA and San Jose, Costa Rica. 24/7 in-country travel assistance. Let us help plan your customized Costa Rica trip
