My spouse and I have shopped at the company for many years without issues, but recently after our visit to a location, I noticed on the receipt that we had been charged three times for the same item. I attempted to contact customer service at that location, which was quite challenging. After several tries, I reached a representative who seemed blunt and, in my view, unhelpful and rude. Then, I tried to reach the head office, which was nearly impossible. After jumping through several hoops, I connected with the membership team. The representative took my details, apologized for my difficulties, and assured me I would receive a callback the next day. The following day, I did get a call from a gentleman who asked how he could assist me, so I had to explain my situation again. He acknowledged my issue and mentioned he would email a copy of the receipt to confirm the double charge, as my original receipt was nearly unreadable. When I received the email, it did not contain the information I needed. I replied to inform him of this, but I have yet to receive a response. I managed to get through to someone else who promised a reply within 48 hours, but it has now been 72 hours with no response. I am hesitant to go through the hassle of calling again. We enjoy shopping at the company about twice a year, but the customer service experience has been disappointing and not what I had anticipated.
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