Reaching out to the support team has proven impossible. I made an online purchase, but my items haven't arrived, and I haven't received any updates. I attempted to use the live chat, but it kept prompting me to log into the member portal. Despite entering the correct password, an error message appeared, leaving me unable to connect with customer service. I also tried calling for nearly 30 minutes, but no one answered. This experience has been frustrating, and I am still in the dark about the whereabouts of my parcel!
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