I have been a regular customer for 10 years, and I used to have only positive things to say, but now I’ve witnessed a noticeable decline. The location has become unkempt, with mouldy and spoiled items on the shelves, especially the bread and fresh produce. The quality of bottled water has dropped significantly. Additionally, the staff seem increasingly impatient and rude. The online customer service is just as disappointing, if not worse. They rarely answer calls, and I’ve been left waiting for long periods. I ordered a PC that I received, but a monitor I ordered at the same time has not arrived after four weeks. When I inquired, I was told there was a system error, and the item is no longer available, with no indication of when I might receive it. To make matters worse, they deleted my feedback, despite my initial 4-star rating, which I adjusted due to the missing monitor. In summary, I fear for the future of this once-great store, and it's unfortunate that the management seems oblivious to these issues.
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