I have always viewed Costco as a special company that looks out for their members giving quality and vetting on behalf of their members. I am deeply disillusioned. I recently spent $12,000 on a vacation package, trusting that the 'Costco' name meant a premium experience, boy was I wrong, It did not. We paid extra for private transfers, from the airport to the resort, we were left standing on the platform for 70 minutes by their third-party vendor, W2M/BD Experience, waiting for our private ride. After researching, I discovered this vendor has a 1.4-star rating across multiple platforms. When I brought this to Costco Travel’s attention, I didn't receive an apology or a commitment to fix the service. Instead, their representative (Jessica) said that the 'Buying Team' offered no timeline for improvement, or to fix the service, (they don't care). Her response was essentially that they 'understand' if I take my business elsewhere. I'm very disillusioned with Costco! I won't use Costco Travel again!Member beware: The 'Costco Quality' you find in the warehouse does not exist at Costco Travel."
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
