As with other reviewers here, we booked a package through Costco Travel to Jamaica prior to Hurricane Melissa devastating the island in October 2025. When the hotel closed until further notice, we called Costco Travel and cancelled the trip, after first confirming over the phone with Covermore/Zurich that our $200 per person airline cancellation fees would be covered by the trip insurance we purchased thru Costco. Despite verbal assurance over the phone and a trip insurance brochure featuring both Costco Travel and Zurich in the header that states “Protect travel investments and recover nonrefundable, prepaid trip costs if a trip is canceled for a covered reason. Covered reasons include: Named Hurricanes”, our claim was denied. The reason given was in the fine print of the policy that I only received after booking: 3) the time and date that the Accommodation first becomes Uninhabitable or Inaccessible must commence no more than seven days prior to his/her Scheduled Date of Departure. So, since the hurricane hit on 10/31 and our trip started 12/15, they wouldn’t cover it! Remember, our hotel and likely all in that area were closed until at least January 31. Costco washed their hands and said so sorry it is a third party, so they can’t do anything. Never mind everything they sell aside from Kirkland branded products is third party; they simply don’t stand behind their travel products so purchase from them with caution. Definitely don’t purchase airline tickets from them with a cancellation penalty.
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