We booked an Italy package via Costco as we did not have the time to book each city stay, trains travel etc. individually. Never heard from Costco other than the 2 emails regarding payment but was concerned 2 weeks before the trip when we still did not receive train tickets. They did not bother to inform us that they did not get the train tickets for the 1st leg of the trip so there was no way to continue the trip after reaching Rome.After several calls to customer service and being on hold for over an hour, we were told they will refund that amount and we need to get our own train tickets.We have used Costco few years ago(pre-Covid), the customer service now was terrible!!Do Not waste your money and time, they are not worth it anymore if you have an international trip !! Pick a professional travel agency or tours like Gate1 so you don’t ruin your vacation or pay all your money only to find out you have to book things yourself!!I regret not believing the recent Costco travel reviews on public forums but hopefully this will help someone else.
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
