I booked through Costco Travel and they allowed Avis to scam me. Avis did not have the car I reserved, they had NO comparable car to give me. It caused a 3 hour delay on my trip, I was sitting there waiting while they lied & kept saying one was on the way in 15 minutes. After 3 hours, my only option was to pay for an upgrade. The "upgrade" was a dirty pickup truck that smelled of cigarettes and had old dirty fast food stuffed in the pockets on the back of the seats. The pickup truck was not clean, and was not full of gas. I reached out to Costco and got a generic reply saying the charge is related to me not filling with gas. Imagine that after I had to triple pay for gas. ( I had to pay for gas when I picked up before leaving on a trip, when I returned the car to the airport, and THEN THEY CHARGED AGAIN? Are you kidding me?) Triple charged for gas. I really think it's just a form letter excuse and Costco did not care to check into it at all they offered zero assistance or care at all. Going to charge back on my CC do NOT use Costco and DO NOT use AVIS.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
