Costco Travel’s handling of my departure transportation was a complete operational failure. Despite written documentation stating that departure transportation would be confirmed by Destination Services, no confirmation was ever provided.On Christmas Day, customer service was inaccessible. Representatives gave contradictory information, supervisors were dismissive and repeatedly disconnected calls, and no written confirmation or provider details were supplied. I was falsely told transportation was unpaid and pressured to pay again.This lack of transparency, accountability, and support, especially involving international travel with a child, is unacceptable. Costco Travel failed to deliver what was contractually implied and emotionally harmed my family in the process.
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