We have used Costco Travel for a long time and have always been very satisfied with the service. Unfortunately, this experience was very disappointing. Although hotel transfers were included in our package, we were still required to pay cash for the pickup.I opened a case with Costco Travel but received no response for two weeks. When I finally called, the agent was rude and simply told me that it would take time and that I should not follow up until the refund appears in my account, as they were unsure how long it would take.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
