I have been a loyal Costco member for years and have always trusted the company to stand behind its products and services. Unfortunately, my recent experience with Costco Travel has been deeply disappointing and inacceptable.I booked an all inclusive trip package through Costco Travel with the expectation of receiving the same level of integrity and customer support that Costco is known for. Due to circumstances outside of our control, we requested a refund. Despite explaining the situation clearly, we was told that I am not eligible for a full refund.15 of my family members bought the same travel package with Costco Travel to go to Royalton Blue Waters for a week in May 2026. Unfortunately, the devastation caused by Hurricane Melissa forced our resort to shut down until September 2026. When calling Costco Travel to cancel our package, they told us that it was not a package; and that they would not pay the modification or cancellation fees charged by the airline! Our receipt indicates that it is a package! The airline is charging a $200 fee per person to cancel or even modify this trip! Most of us are families of 4 people. $800 of charges is totally inacceptable given the circumstances and the fact that Costco Travel advertises it as a package! This is deceiving and misleading information to customers. What has been most frustrating is the lack of flexibility and the unwillingness to work with us on a fair resolution. I chose Costco Travel because I believed they would advocate for their members — not hide behind rigid policies when genuine issues arise. They could have offered a $200 Costco gift card per person to compensate for the airline cancellation/modification charges, but THEY DID NOT!I’m posting this review in hopes that someone from Costco Travel’s leadership team will see it and reach out. We simply want fair treatment and a reasonable resolution, consistent with the high standards that Costco represents. I would appreciate direct contact from someone who can actually review my case and help make this right.Costco, we really hope you can step up here. I want to continue recommending your travel services, but this experience has left us questioning whether you truly support your members when it matters most.#costcotravel
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
