Costco sold us a package and we upgraded it to include exclusive amenities. When we got to the hotel, those amenities were being given away as a part of time share sales pitches. In addition and more importantly, the upgrades we paid for were not honored. We complained to the hotel and to Costco travel and neither rectified the situation. We spent $400 on upgrades that didn’t exist. No help, had to call several times to talk to anyone. Not the experience I expect from Costco. Funny enough, while we were having our case reviewed by Costco, they removed those amenities from the packages for the hotel. Pretty strong evidence that they knew there was a problem. Too bad they didn’t try to make it right with us.
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