First car rental with them went very well (4 stars). Second attempted car rental, not so good (2 stars) - hence 3 star average. First time I used them was for a rental pick up and drop off at LAX, CA. Not too much of a wait to get the car, but very long wait to exit the parking lot as we all had to funnel through a small gap and people were driving out of the parking area from many directions, so it made for gridlock for over 30 minutes. Car itself was fine and drop off was quicker than pick up. Made another reservation for car rental from London Heathrow later this year. At time of booking, cost was £450. Airline changed our flights so we had to add one day's rental on to the start of our trip. There is only a 'cancel' button on their website but I checked first to see what the new rate would be if I cancelled and rebooked with the additional day. New price quoted was £622. Figured it would be a bit higher since we made the reservation a few months ago, however if you add one day car rental price to my current booking the total would be £550. Called customer service to ask what they could do to help us, as we didn't want to cancel and re-book. Agent added the additional day and quoted me £834! He could not explain why adding one day would almost double the price (13 days vs 14 days). Not surprisingly, I cancelled completely and have since rebooked for much cheaper with another company. So, mixed feelings about Costco Travel - this would have been our new go-to for car rental after our first experience, but maybe it's not so good if you have to change your itinerary closer to the travel date (trip is still 4 months out). Felt customer service could have at least made some effort to see why the price he was quoting was so much higher than the price I got on the website. Likely won't use Costco Travel again, but glad I had a reasonable experience the first time.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
