We normally have very good things to say about Costco, but after our recent trip we planned with them….. we are extremely disappointed. We were planning our honeymoon and thought it was would be great to book our first trip to Europe through Costco as we were novice travelers. We were nervous about where to visit & which hotels to stay at, so we figured since Costco had sent multiple people on this trip that we would be all set. This was not the case….. Unfortunately, our trip started off on a bad note with our departing flight getting delayed several times. We unfortunately then missed our connecting flight to Scotland. We attempted to call Costco Travel to get assistance getting a new flight to Scotland, but Costco said they were unable to assist and deferred us to the airline. We ended up spending 3 hours on the phone with United Airlines who told us they were unable to get us to Scotland…. We took matters into our own hands & ended up booking a new departing flight through a different airline. We then had to take a $300 uber from the Philadelphia airport to Newark, NJ (and recheck our luggage) to then finally make it to Scotland. All of these expenses being additional to what we had already paid for the trip. Luckily, once we made it to Scotland, our hotel was accommodating and let us check in a day late. They were unable to give us a room voucher for the first date we missed because Costco had already been billed. When we tried to call Costco to see if we could add the missed night onto the end of our trip, they advised us to discuss this with the hotel, as they said they were unable to assist. Luckily, the hotel, the Chivel in Edinburgh, was extremely kind & accommodating as it was our honeymoon & allowed us to book a night at the end of our trip for a reduced rate. This, again, being another cost we had to endure. After our stay in Edinburgh, we got into our rental car and headed to our second destination, Dundee. While we had a beautiful ride to Dundee, the town itself was not anywhere anyone would want to stay on their honeymoon. It was full of graffiti with several homeless people on the corners. It had none of the charm or elegance Edinburgh had had. The hotel was kind of clean and very dark. Given the the run down town and dark hotel, we opted to leave Dundee and drive to St. Andrews. We did not feel safe being out in the town past dark with the types of people we were seeing out during the day. After we drove to St. Andrews, we found a lovely, clean, elegant hotel and decided to yet again, eat the cost of the new hotel. We were so frustrated with Costco at this point that we did not even want to try to waste our time on the phone with them because they hadn’t been able to help with any of of issues throughout the trip. We ended up spending $2,500 more than we anticipated secondary to delayed flights, transportation and new hotel rooms. To say we are frustrated would be an understatement. My husband and I will never use Costco Travel or recommend it to anyone, again. This trip would have been much more affordable and easier to deal with complications if we would have booked everything on our own.
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