Good morning, I hope you can take a moment to let me explain how poorly my wife and I were treated recently by a rep at Costco travel. I realize that this might not be the correct avenue, but I simply could not find any contact info for Costco travel without calling, which has already proved a huge fail. We just returned from a cruise on Celebrity which we booked through Costco travel along with three other couples. Costco travel has always been a great way for us to book our trips. When we signed up for this cruise, we were all offered what was called I believe an Elevate program where we were supposed to receive the upgraded drink package along with extra on board spending. The other couples on our trip received this, but for whatever reason when we boarded we found out we did not. It would not have been such a huge deal except for the way I was treated by the reservation specialist, Christine, who was probably to worst, nastiest, and most unhelpful person I have ever dealt with.I called the service number from aboard ship. A young lady, Tina, tried all she could to help us but was not able to. After an exhausting hour she said she would transfer me to her supervisor. When Christine got on the line, she did not say Hello this is Christine, how can I help you. She simply said hello in a miserable voice. I had to explain to her the entire situation again, and her response was that they could not pull up the phone call we booked on since we booked over a year ago and they could not go back that long so she did not know what was said. She admitted that our friends got the upgrades, and we did not. I asked her if she thought that perhaps I TOLD THE BOOKING AGENT THAT WE DO NOT WANT THE FREE UPGRADES, and believe it or not her response was IT'S POSSIBLE. At that point I knew that we would get nowhere. I asked for her ID info so when I got back I could mention her in my complaint and she flat out refused to give out her contact info. We enjoyed our cruise, but there was a bit of a negative aspect with the way this lady dealt with us. I am hoping that there is a tape of this call for all to listen to on how to not treat a pretty good customer. thank you for listening.
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