costcotravel.com

Our Cruise Booking got cancelled

On January 27, 2025, I booked two rooms for a cruise from Barcelona to Rome. The booking was made via phone, and a $900 deposit for each room was paid using a credit card. I used my credit card to book my room, and I gave the associate the details for my brother’s card. I received two separate emails from Costco confirming the booking and a lot of other information. After the cruise booking was made, we made an airline booking from Los Angeles to Barcelona and returned home from Rome two days later. Today, when I was looking at my credit card activity, I noticed that the $900 was charged and the next day it was reversed. I was shocked. Good thing that I noticed this early enough otherwise I would have lost lots of money and no travel. Thus, I called Costco Travels today and spoke with Veronica for more than 90 minutes. At first, she was saying my conversation may not have been cleared at the first booking and that is why the booking was canceled. I told her that I did get the email from Costco confirming the booking. Veronica then reached out to Celebrities to reinstate the booking. She was successful in doing it. Now comes the payment part. Just like the previous time I first paid for my room with my credit card. However, Veronica will not accept my brother’s payment. She said he had to be with me to use his card. I told Veronica that was not the case the first time. She had no good answer. Since I was not able to make the payment for the second room right away, later on ended up paying with my card so that we do not run out of the 24-hour payment deadline.I asked Veronica if Costco had any check and balance system for their customers. We could have been stranded in Barcelona, who knows? I am just reporting what I experienced. This was my first time booking through Costco Travel and will be the last time, too.

Date of experience: Feb 05, 2025