Simply awful, I booked a rental car gis Costco . I paid via a debit card as it’s my main card.We travelled to Spain with a 9month old and a 2 year old for a friends wedding. We got a 8 minute shuttle to their rental centre. Two customers in front of me in the que got turned away from their bookings, one because they arrived 10 minutes late and were told to wait until closing to see if they had any cars left. When I got to the front of the que I was told that I could no rent a premium vehicle as I paid via debit card and not a credit card. I then said I could cancel the booking and pay via my credit card. I was then told that they had no cars available to which I responded ‘if we cancel and rebook why can’t we have the our original car?’The response was incredible. ‘Sorry we don’t want to take any more booking today’. I then offered to pay for all the waivers and the full insurance (over £300 worth) still a no and a cold shoulder. After 30 minutes of back and forth we admitted defeat.We then got our luggage and two small children back into a taxi, went back to the airport and lucky manage to get a Mercedes GLE53 from Sixt who were amazing and really helped us and interesting the couple who were originally in front of us in the enterprise queue. Overall an additional £980 I didn’t intend to spend but I’m glad as I spent my money with a helpful company who offered a 5 star service as opposed to the worst company I have ever dealt with and had no intentions of helping me or my young family. After 3 weeks I got my money back from enterprise. If you are from the UK I would strongly recommend you look elsewhere as this company is appalling. Visit 20/09/24
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
