DISAPOINTING FROM COSTCO TRAVEL -CRUISEThis is our 3rd cruise with the other two shortly before the pandemic on Cunard and Holland American. The simplest summary is that: Had this been our first cruise we would NEVER have gone on another one. This was a San Francisco (our home) to and from Hawaii 16 day cruise. While the crew was very nice, as were the passengers, as well as hard working the choices and/or competence of the management which controls Princess owned by Carnival (which also owns Cunard and Holland American) is either very poor or so avaricious that it was a sadly disappointing experience. The music is poorly done and even in one case two musicians syncing to a background recording. Unlike our two previous cruises, there was no sauna though the gym equipment was OK. The gym based occasional events were oriented towards selling trusting passengers what I call “magic cures” – e.g., these arch support “trainers” will cure everything from flat feet to back pain and spinal misalignment. And the food — ugh–– food has great descriptions, but the taste reality is only marginally even edible –– with the interesting exception that the fresh fruit and the salad greens were excellent (i.e. things which they serve but do NOT cook or prepare). Several elevators which usually had very busy ATTEMPTED usage remained out of order with the controls not working consistently or just the elevator not working at all. The daily events descriptions leave some out. Cabin breakfast delivery is sometimes unreliable. The internet app (for which you pay a substantial additional charge) is half-functional. As a management professor and former food critic for a community newspaper for many years, I can tell you that if this were our first cruise we would never have gone on another😢 Frankly I was very disappointed with Costco which we have for years depended upon not only for good prices but for reliable products. This does not seem to extend reliably to Costco’s choice of commercial partners.
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
