Moral of the story, we were stressed the whole time in Hawaii and had to make lots of calls/emails to Costco and we ended up paying a lot more for our trip because Costco travel team did not do their job. Costco was not helpful and did not help us resolve anything. Do not use them, direct airlines and hotels will probably be way more helpful resolving your issues if they do happen.More details below:This review is for Costco travel, our trip was booked to Disney Aulani, a family of 4. We showed up to the airport about 2 hours early, right before boarding we had taken our kid to the restroom, when we returned the Hawaiian airline agent told us they had closed the gate and we cannot get on the flight that did not take off for another 30 minutes. We proceeded to call Hawaiian airline and they gave us full credit for the flight. After a nightmare of morning, running around at the airport with kids we finally found a flight out where we paid out of pocket. I called Costco I was put on hold for a long time and did not get any help while at the airport. We landed in Hawaii and called Costco travel again, the person on the phone was very rude and insisted we had no credit because we were no shows. Although Hawaiian airline already told us we had full credit but Costco as our travel agent had to take care of the rest. We were then put on hold for a very long time and call was then dropped. We called again and somehow Costco had canceled our flight back as well. We had to call Hawaiian to get the credit information in writing but Costco did not look at that but they asked us to get it. Next call to Costco the person insisted we have the credit but we have to buy a package to use it. Then he told us he had to get an exception to do that and he would call us back and again no follow up from them. We called again this was now the day before we were scheduled to fly back. The final person although helpful was unable to resolve this and we had to call Hawaiian airline to rebook the same flight at a higher price and with additional fees.
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