Costco has good packages and prices, and a previous trip went very nicely. However, we are now on a long planned, "treat ourselves" trip to Mexico and the airlines have been a mess. While we understand Costco can't be responsible for airline delays, it is beyond disappointing that the Costco we have loved for decades tells us essentially, "sorry too bad" at every step. The airline eventually re-booked us, missing a day of our 4 day vacation. Via Costco, the hotel said, "sorry too bad" and Costco directly said, "too bad." I don't know what happened; Costco seems to have lost the customer care. We are semi-stranded right now as our re-booked connection itself is heavily delayed. Wish us luck. And don't book an itinerary with Costco that has travel risk. They won't help you and they don't care.
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