We booked a Bora Bora package. We were notified that the hotel would be experiencing extension renovations (noise), so we cancelled. Costco Travel would not refund the Air portion and would NOT contact the Airline to rebook. Terrible service. You always get someone different when you call in. Not a full service agency...effectively all they do is booking. Buyer beware if you need a real travel agent to advocate and correct problems on your behalf.
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