We booked a P&O cruise through Costco Travel, a group of us are going.I had to cancel a place as the person passed away unexpectedly. Both Costco travel and P&O are charging a cancellation fee. Despite several calls complaining neither company will waive the fee and on top of that they have recalculated the cost of my holiday. No explanation as to why they would do this. I have put my complaint in writing and have not had a reply. Surely complaints should be replied to!As the circumstances are not normal, the cancellation fee should not apply and the original cost per person should apply.I have been challenging this since March 2025 !There is no empathy/sympathy for my situation.
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