The airline cancelled my flight and didn't tell me until I showed up at check-in the day of travel. I contacted Costco to let them know my flight was cancelled and to cancel the entire trip (rental car, hotel, etc). The rep proceeded to argue with me and tell me they had no control over the airline, so I was out all of my money. The rep talked over me the entire time, and I never even got to fully explain what happened. While I agree Costco does not have control over the airline's actions, I booked the trip through COSTCO. The main reason I have a complaint is due to the way I was treated by the Costco travel rep. Completely unprofessional. I paid $5,300 for a trip and their response was to argue with me and talk over me. Unbelievable. Will never book with you again.
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