I booked a trip to London through Costco Travel. I could have done it about $1,000.00 cheaper on my own but figured it would be nice to have the ability to use costco customer support if anything went wrong. When the second leg of our return flight was cancelled by the airline and the airline would not rebook us for 2 days, I called Costco for help. I was told that since it was a weekend there was really nothing they could do. I asked about the trip insurance I purchased with Costco and was again told I would have to call back on Monday. Well, I had to be home by Monday so I rented a car and drove 9 hours home. I am now being told by the airlines that they cannot issue a refund and that I have to go through Costco. Costco says it will be 1-2 weeks before anyone is even assigned to help me. The insurance I purchased through Costco is telling me, that despite having coverage for alternative transportation due to a trip interruption, a rental car is not included in that coverage. So in the end, I would have saved money and had better customer support if I had booked everything directly myself instead of going through Costco.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
