Not reliable. Costco will not take any responsibility for the hotels they offer even when the hotel is covered in black mold and a health hazard. Long waits on hold to get in touch with customer service in the phone and only available to be called at office hours (so if you are travelling out of their office hours you’re in your own). After speaking to several customer service reps over several days, it is very apparent that they just follow a script and no problems get resolved. Impossible to get anyone to take anything seriously and being given different information every time we call. Also being told nothing can be done until you have completed your trip (defeats the purpose of having customer service at all). Avoid
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