I called in to add my son to my existing cruise reservation. It took a reasonable 40 minutes or so and after then I realized that they spelled his last name wrong. Two hours later of holding it was finally cleared up. Then they tell me that my Costco cash card went down by $50. This makes no sense. So I ask for a supervisor and am basically told. Tough. He was gruff and lacks the understanding of the situation. Told me it was my fault since I changed my reservation that is what changed and since I accepted the T’s and C’s he was not willing to provide any compensation. For my inconvenience due to their mistake.
Claim your business profile now and gain access to all features and respond to customer reviews.
Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
