20th Anniversary trip to Fiji. Should be awesome booked with Costco - paid / got the email but no details and they say "you'll get them when you land in FIJI?" Flight to LAX then FIJI then another to the island and a boat trip to the private island.....without any real documents or seats or details / how many bags I asked.....unkown....type of ticket...unknown....I know dates / arrival time....but other than that nothing. & no real paperwork or confirmations outside the one email. I call FIJI airlines - nothing / call back to Costco / sorry. nothing they can do, I have to work it out with the airline who has issues with their internet platform and call center! I'm 2 weeks out and no details still. I still don't know how many bags I have already paid for! I only know it is not Business class as that was another 12 grand they said? $2k for the flight or 14k for business class? **I did get through today and to upgrade to bigger seats was $177 each for PLUS seats and I have 2 bags...why was that so hard? But I still have nothing on the rest of it...Makes me crazy and I've flown internationally several times and across the USA extensively. I can't imagine what it is like for those who have not. It has tried to take the sparkle out of my 20th but I'm focused on the 10 days on a private island. Their customer services is seriously lacking and they need to step that up in a serious way. If they fix my issue I will amend my review / I've called them 3 times about this.
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