Hey Costco , my 30th birthday trip was ruined by a assistant manager named Samuel. It’s too bad, the trip of a lifetime was in the hands of someone who over talked, missed handled a 6,000$ trip without word or notification. My boyfriend booked our vacation on Dec 18 and it was cancelled by Costco travels assistant manager in member services names Samuel because he believed the transaction was fraudulent on Dec 21 He called my boyfriend 1 time and left a voicemail, but this was his only attempt. No email was sent , and there weren’t any multiple call attempts for a 6000$ trip. We called today to speak with a nice rep Nicole who did her best to assist the situation. Samuel did a automated refund of only 2500$ and told us he could not give us the full refund because he can’t get in contact with the hotel, and is unsure if the hotel would give us our money back. For some reason Samuel said it is up to the hotel to give us our money back though we book through Costco. Not only that Samuel instructed us to call his direct number instead of the recorded line. Why did Samuel do this. We’ve have been on the phone going back and forth since 10am. And still have not gotten the full refund. Samuel instead refunded us 400 more dollars for flights that were also purchased through Costco travel. There are more horrible details ,Samuel told us we could have another trip if we do another 1600$ deposit even though they already have 2500$ of our moneySamuel basically is unwilling to give us a refund , because he made a mistake Costco can we please have our refund,
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