Costco Travel has decent prices for their travel package. However, once you book the trip it's a nightmare getting in touch with the agency. They have a complicated phone tree and not enough agents so the wait time to speak to a live person could take a minimum of 10 minutes. The other issue is you never speak to the same travel agent, so they waste more of your time reviewing the notes entered by others. While traveling internationally I could not get in touch with Costco via their "international line". According to the hotel reception clerk, I correctly dialed the international number. I attempted to call 12 times in two days to clarify and alter my travel package to reflect my needs. Since I could not get in touch with Costco until I returned to the US, the trip cost me an additional $620.00. Costco has refused to reimburse me or even offer any satisfactory compromise. Their excuse is, "You didn't call us during the trip". They told me "It's not our fault that your phone couldn't reach us". Actually, both my daughter and I tried to call Costco unsuccessfully. My daughter got through only after she downloaded an app. The other issue is I paid for transportation from the hotel to the airport which never showed up. After waiting approximately 1/2 hour for the transport, I hired a Taxi. That was another stressor that ended my vacation on a bad note. Costco did offer me a voucher to use at the store but did not reimburse the money via my credit card. If you are a Costco member, I recommend you look at Costco's packages and purchase the same from another online travel agent or agent you know.
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
