Because of the cyber attack our flight was canceled and rebooked without our knowledge, all while leaving the airport. Upon returning home, Ireached out to customer service. The representative made us aware that it was very unlikely that the resort would refund us the $4700 or at least the three days that we missed. She stated that if we canceled she would see if she could some of our money, no guarantee. She suggested that we take the four remaining days and that she would email the resort and call us back. Didn't happen. The very next day she emailed us( a very condescending email might I add) stating that the resort said no can do. Deciding to make the best of a bad situation we decided to take the lost and enjoy the four remains days. Upon our arrival we were told that the reservation automatically cancels after 3 days. Explaing to the receptionist that no one at Costco told us this we were sent to a room within having access. Thankfully the belhop had a master key. After making sure my husband was settled in, I headed back to the lobby to see what was the problem. Speaking with a different employee and explained the situation, she got on the phone with her supervisor and rectified the problem. Thank God for kind and considerate people. We did not have any more money to pay for 4 additional nights. Watching my husband ring the bell in late June finishing up his radiation treatment was a relief. Watching him stressing over this issue really hurts. Costco you should have a better repoire with the resorts that you do business with. The representative did not provide the information needed
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