I wish I had read the Costco Travel reviews before signing up for the Universal Package. It was very enticing and worked perfectly for our family. But within a few hours they called to confirm they cannot offer that flight and left no choice but to either get a refund or opt for the flight available that did not suit our family with two kids. I agreed with the understanding that I can make changes before a specific day without any fee as the supervisor called at a time when I was out with the kids. Since then, it's the fourth day spending every single day 2 to 3 hours figuring out the flight that works for my kids and my own disability challenges. I did not in my wildest dream even thought it'll be this difficult to make the changes. Being a Costco executive member for more than 10 years with great experience but Costco Travel has definitely changed my mind towards Costco. Same flights and packages are available through other platform but now I cannot even cancel it and move there because a vacation is in few weeks. Total trap of sales gimmick and appealing packages. I have filed a complaint and waiting for the Manager to call with the hope that they will change this experience to a pleasant one and make this trip worthwhile the money and time we are spending. Hoping the manager who calls brings a human touch and puts himself into our shoes and is able to resolve this When you call Costco travels customer service reps are amazing however their packages,the process,the delays,the agreements are very confusing and take full advantage of clients vulnerable situation. I will change my post based on my call with complaint office. Final conclusion - Made a settlement and both joined hands in the middle. Complaint Manager understood our situation and did her best to accomodate. We did not get exactly what we were looking for but settled with a compromise. Appreciate the customer service and people involved to close this.
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