Horrible service! I had a rental agreement 2 weeks in advance, and they called the same day to say they didn't have any cars available. No help was offered. They said rental agreements are no guarantee you can get a rental car, that's why they do not charge until you have the contract with the vin number. Awful experience with this location as well as costco travel, which was the company I used to book a premium suv. Their excuse were people robbed these cars, many suvs decommissioned due to Florida floods, and we gave your car to a customer paying a higher rate. They lie to the customers and practice price gauging. Please stay away from costco Travel and Enterprise rent a car. Same with the 145th and Pines locations. Again, no one helped. I called corporate nothing. Costco travel agents are clueless and helpless. I even said I could wait hours for them to help me find a similar car and offered to drive over an hour to another enterprise location. Terrible, no good, no accountability. I had to move my hotel reservation, and my kids were devastated 💔
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
