Absolutely Garbage. Booked a trip to Jamaica this year and after the Cat 5 hurricane, the hotel sustained severe damage and WestJet was cancelling flights. They even stated that they won't charge cancellation fees...but Costco gave me such a hard time and refused to cancel without penalty. It was $350.... You would think a multi million dollar company would absorb the $350 especially when WestJet literally stated on their website that they will waive the fees...but nope, they didn't care. Never booking Costco travel ever again.
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