We have been at the Royalton Hideaway in St Lucia for less than 24 hours and we are already regretting using Costco Travel. To start we paid extra for a private transfer from the airport and Costco sent us an email which said someone would meet us, with a sign with our names on it, to escort us through immigration, assist us with claiming our luggage and help us get through customs. Then they would escort us to our vehicle outside. None of that ever happened. Once here we wanted to book an excursion or two. We were directed at reception to a particular person at the other side of the resort. That person wasn’t there, but it turns out that there are excursions agents all over the place here, all of which would try to sell us on there options. And all of the excursions we would consider, except one which would not be are first choice, were totally booked during our stay. We were told it is common for people to book these ahead of there stay this time of year. Costco never told us this. I expected better given the cost. We’ve booked vacations myself all over the world without problems. We will not use Costco again.
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