I booked a package trip to Jamaica for Thanksgiving. The hotel cancelled because of a hurricance and will not reopen for 3 months. Costco Travel insists on charging a $400 penalty because the airline didn't cancel. I waited on hold 45 minutes the 1st time and one of the options was to choose another package trip with the same airline and they would transfer 100% of what I paid. I called back, waited another 45 minutes and the agent would transfer all but $400, she said it was their policy. She put me on hold to discuss with her supervisor and ended up disconnecting. Very frustrating.
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