Over four weeks, customer service dealing and no reply.I was due to make the final payment on the cruise 26th August with a consultation at the hospital 4th September, so I called to see if payment could be delayed or my deposit moved to a later Norwegian cruise in 2026, initially this didn't seem to be a problem, however on the 26th I called asking for it to be moved and was told that no other Norwegian cruises were available. I explained my situation and said I don't want a refund, just keep the deposit on hold in my account. This couldn't be done, I would have to book another cruise. I then chose a 7 night cruise in the mediterranean, however, I was told that couldn't be done as it was shorter and less money than my original holiday. I again explained my situation and was told nothing could be done and my only remaining option was to cancel and claim from my holiday insurance company. I left work, spoke to my wife who immediately found the same Norwegian cruise in March 2026, so I called back, got the same agent, who this time told me it was too late the holiday had been cancelled, nothing could be done.
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