We also had a flight cancellation due to technical issues. . We could not get a hold of anyone at Costco. We booked another flight that we had to pay for out of pocket. They said they would take care of the change with transfers that did not happen. I spent hours on the phone after our trip arguing with them. The support staff work limited hours which does not help when you have a flight cancellation. The representative was rude and confrontational on the phone. I would never recommend them to anyone.
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