We bought a vacation package from Costco travel to Cancun Mexico in August 2025. The vacation package included airline tickets (Air Canada), 7 days stay at a resort and transfer from airport to resort and back. Unfortunately, the airline re-routed our flight and we ended up arriving 1 day late at Cancun airport. Costco travel were completely disconnected from everything. I called them to re-arrange our planned transfer from the airport to the resort and also to inform the resort of our late arrival. They charged me $$ and promised to update the transfer company and resort with our new arrival. They did NOTHING, the ONLY thing they did was to LIE to us about what they will do.. Completely dissatisfied with their service. SHAME on Costco Travel, will never use them again!
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Costco Travel offers everyday savings on top-quality, brand-name vacations, hotels, cruises, rental cars, exclusively for Costco members.
