costcutter.co.uk

Evri/Amazon parcel shop at Costcutter is a joke

I had to return an Amazon parcel which was with Evri. This I needed to return to Evri parcel shop at Costcutter Portobello High Street. The woman working there opened the shop late past 9:00. I went in and waited until she was finished taking the shutters off the windows. When finished I told her about returning an Evri/Amazon parcel. She asked me for the label. I told her I didn't have a label as it said no box or printer needed and it would be packed and printed at the shop. She kept insisting she needed the label until I said I have a QR code to print the label. She then said 'yes, that is what I meant'. Surely if you've done this before you know the difference between a code and a label. Next she told me to scan my QR at a machine while she continued to get the shop ready for the day. The machine was not set up and I had to wait for her to set it up, after she was done doing whatever she was doing. She set it up, I scanned my QR code, the label printed. She saw I had the label in my hand but still continued to put out the daily newspapers. I then asked her what I should do with the label since the product didn't have a box or anything (2 solar lights). She told me to just stick the label on the solar lamps box as it was. I did that but I am sure the seller can not sell it again now with this return sticker on the box. The woman was very unfriendly, letting me wait for no good reason. She continued to stack the new newspapers after I put the sticker on the box, waiting for a receipt. This entire thing lasted for a good 30 minutes which could have been done in 5 min if she had just served me from the start. I will never use this return option again and I would prefer not to use Evri either. Unfortunately you can't choose nor see the courier/shipping method before ordering on Amazon.

Date of experience: Aug 09, 2023