I had a very concerning experience at Costcutter, 262 Kentwood Hill, Tilehurst, Reading RG31 6DR, which operates as an InPost parcel collection point.
I went to collect a parcel and the staff scanned my code but told me it “didn’t work,” refusing to hand over the item. Shortly afterwards, I received a notification from Vinted confirming that the parcel had been marked as delivered/collected.
When we returned to query this, staff simply repeated that “the scanner didn’t work” and made no effort to double-check, verify the collection log, or investigate further.
I left the shop without the parcel, yet the system shows it as collected. That discrepancy is serious and needs urgent investigation.
I strongly advise anyone collecting parcels from this location to check the status before leaving the store.
Overall, a very disappointing and stressful experience.
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