I am reaching out to report several critical problems with my treadmill purchased from the company. The equipment is currently unsafe for use, especially for my elderly mother, and I request immediate attention. The issues are as follows: 1. Noisy belt – The treadmill belt generates excessive noise during operation. 2. Unsafe speed at start-up – When turned on, the treadmill accelerates rapidly instead of starting slowly, making it unsafe for my mother to use. 3. Abrupt stop – When I press stop, the treadmill halts suddenly rather than slowing down gradually, posing a risk of falling. These issues render the treadmill dangerous, and I urgently request that the company arrange for repair or replacement as soon as possible. Please advise on the next steps and whether this can be handled under warranty. Thank you for your prompt attention to this matter. I look forward to your immediate response.
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