I am writing to urgently highlight several critical problems with my treadmill purchased from the company. The equipment is currently unsafe for use, particularly for my 70-year-old mother, and I kindly request immediate assistance.
The issues are as follows:
1. Excessive noise – The treadmill belt produces a disturbing amount of noise during operation.
2. Unsafe acceleration – Upon powering it on, the treadmill instantly speeds up rather than starting slowly, making it impossible for my elderly mother to exercise safely.
3. Sudden stop – When I press stop, the treadmill comes to a quick halt instead of gradually slowing down, which increases the risk of falling.
These concerns render the treadmill hazardous, and I urgently request that the company arrange for either repair or replacement as soon as possible. Please guide me on the next steps and whether this can be addressed under warranty.
Thank you for your prompt attention to this issue. I look forward to your swift response.
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