Emailed them to start a return as this is the process detailed on their website. It's been almost two weeks with no response and I even followed up with a second email. No response to a direct message on Instagram either.
I can now only presume they've done this to prevent me from returning within the 2 week window.
Would strongly advise against purchasing anything from them. Awful customer service.
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Coszus is a luxury London based lifestyle & leisurewear brand centred around comfort, quality and versitility. Our diverse product range offers a variety of items that go much further than just apparel and accessories. This process is made possible through our passionate desire to constantly improve our product development, proprietary fabrics and construction techniques. Prioritising quality or quantity is at the forefront of everything we do as we believe that brand loyalty is built on attention to detail.
We rely on the support of our Coszus family and want to thank you for being part of this movement at the very start.See more
