My friend and I were quite let down during our recent visit to Côte Cheltenham. We arrived for our 6:00pm reservation to find the restaurant very quiet, but the service was disorganized from the start. The staff seemed more focused on preparing for a large party arriving later than attending to the few guests already there. To streamline things, we ordered our desserts at the beginning of the meal, yet after our mains were cleared, a waiter still approached us asking if we wanted to order dessert. There was a lack of communication among the staff, leading to confusion and delays. After 25 minutes, we received two desserts, but they were not what we ordered. The waiter even suggested we must have made a mistake, despite having clearly stated our order. After further delays, a manager informed us for the first time that the dessert we wanted was unavailable. We had to request a refund for the dessert we never received, only to be told it couldn't be processed on-site. We were advised to contact head office, which was inconvenient given our time constraints. What should have been a relaxing pre-Christmas gathering was marred by poor communication, slow service, and a lack of accountability. Unfortunately, this experience did not meet the standards we expected from Côte, and we have yet to hear back after submitting a complaint online.
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