We've been customers of Teddington branch for years and it has always been good until recently. We never see the same staff or manager each time and tonight it was clear that even though the restaurant was almost empty the waiting staff weren't coping. They did not appear to have been trained in even the basics of waiting service, failing to provide the correct cutlery and crockery until asked. Added to that my steak was the worst I have had anywhere, 25% gristle. Needless to say we did not stay for dessert and the service charge was refused. This company seems to be on the slippery slope and we will be finding somewhere else to eat in future.
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