I have been a huge advocate at Cote and have eaten there for years all over the UK as I travel for work and sometimes several times a week. I thought the Cote brand was one of the most agile restaurants at the start of Covid switching to mail order with great ingredients and a real treat for loyal customers in an exceptionally challenging environment.However, I had the misfortune to visit your Southbank restaurant last night. I was astounded at how you have managed to destroy an authentic French Brasserie experience into an American diner concept – as many anaemic frozen chips (not frites) as you can eat accompanied by a dreadful lake of peppercorn sauce. The Prix Fixe was unappetising and extremely limited. This was matched by the shortened wine list – you had an excellent cellar at a fair price point – the Cremant de Bourgogne was always a notable go to. Now it’s simply labelled Cremant French Fizz – a ruse to downgrade to a cheaper offering?Did you do any research and demographic profiling on your customer base? Do the new owners think that Burger King-esque crates of low-grade chips hit the target market?I have also seen the reviews online and your responses do not address what customers are saying: Thank you for taking the time to feedback. We’re sorry to hear this new change has not been to your taste, however we’re working hard towards a bright future for our brasseries and this menu is something we’re really proud of.If you do want a bright future and a menu you can be proud of – bring back the old one!I have booked a team dinner in a few weeks’ time at another of your restaurants which I will be cancelling.
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